My Values.

Do what’s right for the customer.

Act like an owner. The only way to be personally successful is to help others be successful—up to and including saying No. Aligning with customer interests is the only path to success.

There’s no ceiling on improvement.

Yesterday’s excellence is tomorrow’s baseline. Perfection is impossible. Pursue learning and improvement personally, professionally, organizationally.

**Leave things better.**

Create outsized value. Make customers, partners—the world—better. Value should pay continuing dividends that impact the knowledge, sophistication, and effectiveness of your organization.

Work to be proud.

Every day is an opportunity to impress yourself and create a world more like you envision it. Balance priorities with attention and care to maximize outcomes but never sacrifice the work.

Tools aren’t solutions.

There is no panacea. Focus on the fundamentals that will make you successful. Whatever your tools you’ve got to do the hard work.